Refund and Cancellation Policy

How the Service Is Delivered

KASAUTI IQ is an online service; nothing is shipped. When a plan is paid for online at registration, the company's account is active on that plan as soon as the payment is confirmed, usually within a minute, and a confirmation email is sent. Plans bought by bank transfer start when the payment is recorded against the account.

Billing

Plans are billed in advance for each monthly or annual period, in Indian rupees, with GST added at the applicable rate. Payments made online go through Razorpay, which handles card, UPI and net banking details; KASAUTI IQ never sees or stores them. If a payment for a new period is late, the company keeps working for 7 days before it becomes read-only.

Cancelling a Plan

A Company Admin can cancel at any time from Plan & Usage with Cancel at Period End. The plan keeps working until the end of the period already paid for, and nothing more is charged. Until that date the cancellation can be undone. A move to a smaller plan also takes effect at the end of the period.

When a plan ends, the company becomes read-only: everyone can still sign in and see their data, and nothing is deleted because a plan ends. Data is kept and deleted as described in the Privacy Notice.

Refunds

Payments for a billing period that has started are not refunded, including when the period is only partly used, because the plan's features and interview credits are available from its first day. The exceptions, refunded in full unless stated:

• Charged twice or the wrong amount: the extra amount is refunded.
• Paid at registration but not activated: if a company that paid online can't be activated, for example because its registration is rejected, the whole payment is refunded.
• We end the service without cause: the unused part of the paid period is refunded.
• Where the law requires a refund.

Credit packs are not refundable once bought; their credits stay usable until the expiry shown on Plan & Usage. The free trial costs nothing, so there is nothing to refund.

Asking for a Refund

Write to us from the Contact page within 30 days of the payment, with the company name and the payment reference (shown on Plan & Usage, or the Razorpay receipt). We reply within 5 working days.

An approved refund goes back to the original payment method. Refunds of online payments are issued through Razorpay within 5 to 7 working days of approval; the bank or card issuer may take a few more days to show it. Refunds of bank transfers are sent to the account the payment came from.